Job | Hamlin Knight

Complaints Advisor

KNOWLEDGE/SKILLS/EXPERIENCE/PHYSICAL REQUIREMENTS

Essential

Experiencing of dealing with high level/post resolution complaints and prior experience of working within a regulated complaints environment.
Experience of working with vulnerable and complex needs customers
Exceptional attention to detail and accuracy
Great organisational, planning and time management skills.
Effective case management skills to manage own diary and to maintain several post resolutions cases.
Working knowledge, understanding and ability to interpret Regulatory Requirements underpinning the sector
Excellent IT skills, (using a variety of Microsoft Applications, portals/platforms)
A flexible approach to working hours
Strong interpersonal skills, being a great communicator (both written & verbal) with the ability to influence and inspire colleagues and partners
Experience working with external agencies and suppliers
Highly collaborative, able to build relationships and work effectively across groups
A flexible approach to working hours