Sorry, not sorry
Saying sorry is second nature to us Brits; a recent survey of 1000 people revealed that on average we say it eight times a day! But does this apologetic nature undermine others confidence in us?…
“These days, leaders are coached to be sensitive, empathetic, and concerned with others’ feelings–all worthy, important attributes that a great boss (or anyone with a shred of emotional intelligence) needs to possess. So with the best of intentions we go out of our way to be nice and collegial–and wind up overdoing the mea culpas”
